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Posts Tagged ‘customer success’


All the Help You Need: Broadvine Support Portal

Broadvine began 2018 with a renewed focus on customer support. As a result, we have greatly reduced response and resolution times earning an impressive customer satisfaction rating of 4.8 out of 5 stars. We want to continue improving customer support and with your help we think we can do even better.     When you…

2,326 total views, 6 views today

Broadvine Product Owners: Gatekeepers and Ringleaders

We use software every day to communicate, complete work tasks, order goods and services, reserve hotel rooms, stream entertainment and play online games. It’s literally everywhere we are. Like most people, you probably don’t spend much time thinking about software until something looks different on your screen or doesn’t work as expected. If the problem…

1,736 total views, 8 views today

Meet Tara A – Broadvine’s New Product Support Specialist

It takes a special kind of person to work on the support desk. You must be calm under pressure, keep a good sense of humor, and treat every support request as if it’s your only priority. On top of that, you must be able to clearly communicate over the phone and email. It’s no small…

1,816 total views, no views today